Privacy Policy

Last updated: September 2025

At UpStream, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, make a purchase, or interact with us.

🔹 Information We Collect

When you use our website, we may collect:

Personal information: such as your name, email, phone number, billing/shipping address, and payment details.
Order details: items purchased, transaction history, and shipping preferences.
Technical information: IP address, browser type, device information, and cookies.
Voluntary information: messages, reviews, or other details you share with us.

🔹 How We Use Your Information

We use your information to:

Process and deliver your orders.
Communicate with you about purchases, exchanges, or customer service requests.
Improve our website, products, and customer experience.
Send marketing or promotional emails (only if you opt in).
Comply with legal obligations and protect against fraud.

🔹 Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

Service providers: such as Wix (website host, payment processor), shipping carriers, and IT support.
Legal authorities: if required by law, court order, or to protect our rights.
Business transfers: in the event of a merger, acquisition, or sale of company assets.

🔹 Cookies & Tracking

We use cookies and similar technologies to improve site functionality and personalize your experience.
You may disable cookies in your browser settings, but some site features may not work properly.

🔹 Your Rights

Depending on your location, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR), including the right to:

Access the personal data we hold about you.
Request corrections or updates.
Request deletion of your personal information (subject to legal requirements).
Opt out of marketing communications at any time.

To exercise your rights, contact us at:
📧 joshua@trogelin.com

🔹 Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

🔹 Children’s Privacy

Our website and services are not directed at children under 13. We do not knowingly collect information from minors. If we learn that we have, we will delete it promptly.

🔹 International Customers

As we ship worldwide, your information may be processed in the United States. By using our site, you consent to this transfer.

🔹 Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date.

🔹 Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧 Email: joshua@trogelin.com