Refund Policy

At UpStream, we stand behind the quality of our clothing. Because each product is carefully made and handled, we do not offer full refunds. Instead, we provide a fair and simple exchange policy to ensure you get the right fit or style.

🔹 Exchanges Only

• We do not issue refunds.

• Exchanges may be made for:

  • A different size of the same product, or

  • A different item of equal value.

🔹 Exchange Requirements

To qualify for an exchange:

• Your request must be made within 14 business days of receiving your order.

• Items must be unworn, unused, and in original packaging.

• You are responsible for all shipping costs when sending items back and receiving new items.

🔹 Damaged or Defective Products

If your order arrives damaged or defective:

• Contact us within 7 days of delivery at [insert support email].

• Include clear photos of the damaged item and packaging.

• We’ll review your case and may approve a replacement at our discretion.

🔹 How to Start an Exchange

1. Email us at [insert support email] with your order number and the item(s) you’d like to exchange.

2. We’ll send you instructions for returning your item.

3. Once we receive and inspect the returned item, we’ll ship your replacement.

🔹 Final Note

Our goal is to make sure you’re satisfied with your purchase and confident in your UpStream gear. If you have any questions about sizing or fit before ordering, please reach out — we’re here to help you get it right the first time.